IT Field Support Engineer
7 days ago
**Responsibilities**:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Planning and undertaking scheduled maintenance upgrades
- Setting up accounts for staff, ensuring that they know how to log in
- Engaging computer users to determine the nature of any problems they encounter
- Ensuring record keeping on IT incident and service management system
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Supervising junior engineering and technical staff
- Obtaining replacement or specialist components, fixtures or fittings
- Repairing equipment and replacing parts
- Managing inventory records of hardware, equipment, software
- Managing stocks of equipment, consumables and other supplies
- Coordinating and executing assigned IT project activities
- Serving as SME (Subject Matter Expert) in the designated ICT areas such as VC (Video Conferencing) or IT Asset handling and educating end-users on proper use and care of such IT hardware, software & systems
**Requirements**:
- Diploma in Computer Science, IT, Electronic or Electrical Engineering. Prefer applicants with experience using, configuring, troubleshooting and supporting the IT systems incorporating the following technologies:
- X86 Personal Computers running Microsoft Windows 7 and 10
- Basic TCP/IP network equipment (switches, routers, structured cables, UPS)
- Microsoft Networking, Active Directory & SMB File & Printer sharing
- Microsoft Outlook and Exchange 2013
- MS Office 2010 and later
- Cyber security systems (Endpoint Security Software, VPNs, Firewalls)
- IOS and Android Mobile Devices and MDM
- SAP ECC6 and/or S/4 HANA
- Field Engineers are expected to be able to interact well with users and work co-operatively with IT colleagues in other disciplines to successfully support end-users.
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