Desktop Enginee

**Scope of Work**:

- First and Second level technical support for users’ desktops and laptops (Windows OS)- Troubleshoot and resolve any hardware, operating system, software problems relating to desktops, laptops including logging into it remotely if required
- Manage Windows XP, Windows 7/10/11, MS Office 2003 and above, network connectivity, printer mapping and folder mapping etc
- Office 365 Administration- Office 365 Admin center administration eg. user creation, deletion, shared mailboxes etc
- Intune administration eg. enrol and unjoin devices etc
- PC Setup- AD creation for users eg. create, delete, disable etc
- Join computer to domain
- Software support- Standard Office 365 software support eg. Teams desktop, MS Word, MS Excel etc
- Other Apps support eg. Adobe Acrobat installation and license assignment, Zoom, Forticlient etc
- Endpoint protection support- Trend Micro Apex One installation and administration
- Printers support- Printers and Konica copiers MFP setup and support including scanning / incoming faxes configuration
- IT Assets- Annual PC Tech refresh for users
- Maintains hardware and software inventory and keep it up to date - prepare checkout forms and check-in
- Assist in annual assets condemnation exercise
- Liaise with vendors for servicing and quotation.
- Perform patch update and upgrades to computers, hardware, and software as required for end users’ devices
- Create and close tickets on the ticketing system, Zendesk, and provide details and respond in a timely manner to service issues and requests
- Video conferencing support- Manage the installation and maintenance of multimedia displays, projectors, video conference system support
- Standby for support for meetings (it can be after office hours but not frequent)
- Room booking supporting including the meeting room lcd panels (knowledge transfer and training will be provided)
- Assist in putting in daily tapes and collection by offsite company, Crown, when Infra engineer is on leave
- Assist in troubleshooting network or internet connectivity. Escalate to Infra engineer to resolve network related and server issues.

**Additional Service Specifications**:

- Customer-oriented service approach