UI Digital Intelligence and Capabilities Manager

**JOB LOCATION: Singapore**

**RELOCATION TERMS: Local Terms only**

**Background**

Unilever International (UI) is a global business operating in cross-border B2B. Our purpose is to serve underserved markets, consumers, and customers. Every day, our shipments connect multiple sourcing units with customers around the globe.

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Digital Capabilités Teams missions:
Empower the future with digital brilliance - Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations. Secure success with confidence - Accomplish company objectives with peace of mind through safe and compliant technology.

As a UI Digital Intelligence and Capabilities Manager, you will connect the function and the capabilities, ensuring that technology solutions effectively align with the business needs and objectives, developed in high quality & then adopted by the customers and the business users.

This role is pivotal in leveraging technology for Unilever International's growth and operational efficiency, requiring a blend of strategic insight, technical expertise, change management and leadership skills.

You will act as a strategic advisor, collaborator, and facilitator, leveraging your understanding of processes and capabilities to drive innovation, enhance overall performance & adoption. The Intelligence capabilities (IC) should anticipate potential disruptions and develop contingency plans to mitigate the impact of unforeseen events. The Intelligence & Capabilities (IC) will continuously improve cooperation and communication between stakeholders and development teams and improve business analysis processes and practices. The Intelligence & Capabilities (IC) will drive change management for the adoption and continuous improvement practices.

**Job **Description**:

- ** Requirements Gathering and Analysis**: Coordinate and facilitate requirements gathering sessions, workshops, and stakeholder interviews to elicit and document business requirements, user stories, and use cases. Analyze these requirements and translate them into precise technical specifications to guide the development and implementation of suitable solutions. Ensure that project deliverables, such as user interface, functional specifications, business process models, and data integration, are accurate, complete, and aligned with the organization's strategic goals and objectives.
- ** Lead & manage** the team of business analysts, providing mentorship, guidance, and direction to ensure high-quality work and timely delivery. Monitor and report on the performance and progress of business analysis activities and take corrective action when necessary.
- ** Business-Capabilities Alignment**: Develop and maintain substantial relationships with stakeholders, including managers, analysts, and operations teams, to understand their challenges, goals, and technology requirements. Ensure the initiatives and solutions are designed to meet the specific needs of the function.
- ** Technology Strategy**: Developing a comprehensive technology strategy for the. This involves identifying opportunities for user experience, process automation, data analytics, artificial intelligence, and other emerging technologies to optimize business operations, enhance visibility, and drive continuous improvement.
- ** Continuous Improvement and Innovation**: proactively explore new solutions to enhance business efficiency, reduce costs, and improve customer service.

Establish and maintain best practices, standards, and procedures for business analysis and promote continuous improvement within the team and organization.
- ** Project Management**: Oversees the execution of the capability's programs related to the UI business. This includes project planning, resource allocation, tracking progress, managing risks, and ensuring timely delivery of solutions that meet the agreed-upon requirements.
- Implement Project planning expertise and Agile methodology.
- Implement Project Management Governance:

- Project Scoping and budgeting: Accurately defining project scope, estimating resources, and managing budgets to achieve project goals within financial constraints.
- Project Scheduling and risk management: Creating realistic timelines, tracking progress, and proactively identifying and mitigating potential risks to ensure project delivery on schedule.
- Project Regular Reviews & Updates
- Implement Project Management Tech Solutions.
- ** Partners, Platforms, & Vendor Management**: Collaborating with platforms, partners, and technology vendors to assess and select appropriate software or tools for the business. Evaluate proposals and manage relationships to ensure the delivery of quality solutions and services.
- ** Change Management and User Adoption**: pivotal in promoting user adoption of 90%+ and ensur