Implementation Analyst

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
**What the Implementation Analyst does at Visa**:
This position serves as Visa Project Manager for implementation services provided to Clients (Banks). This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

In this role, you are expected to:

- Provide project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
- Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
- Report customer project accomplishments and deliverables to management on weekly or monthly basis.
- Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
- Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Represent customer system and processing requirements to internal Visa organizations.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate internal resources to ensure delivery on commitments.
- Must be able to work on Singapore Public Holidays, if required and at hours to support clients in designated country of support.
- This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation
**Why this is important to Visa**:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.

**Projects that you will be a part of**:
This role manages the efforts of Visa technical and business resources, leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs.

**Qualifications**:

- Bachelor’s Degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services
- Minimum 5+ years of experience in project management or customer support role in software, financial or information services
Good working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus

What will also help:

- Excellent time management, organization, and planning skills are essential
- Able to set priorities, influence others, and manage customer expectations
Demonstrated success in customer relationship management
- Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective team
- Able to effectively prioritize and multi-task under tight deadlines
- Strong verbal, written, presentation and interpersonal skills are required
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19,