Manager / Assistant Manager / Senior Executive, Scale

**Posting Start Date**:07/03/2025

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e., professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive, and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

About the Role

Reporting to the Head (Graduate & Special Programmes), the incumbent plays a vital role in supporting the development, delivery, and growth of our academic programmes, ensuring a positive and enriching experience for all of our stakeholders.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

**Duties and Responsibilities**:
As part of the APO team, the incumbent will be responsible for managing key aspects of our academic programmes, spanning undergraduate and graduate levels, within a collaborative team environment.
Champion Programme Excellence
- Contribute to the development and launch of new academic programmes, from ideation to implementation.
- Collaborate with internal and external stakeholders, including the Ministry of Education, NUS community, and industry partners, to enhance programme offerings.
- Develop and implement marketing strategies to promote programmes.
- Oversee programme operations, ensuring efficiency and effectiveness.
- Manage programme finances, including fee reviews for programmes, and revenue models.
- Manage internal and external communications for the APO, ensuring clear and effective messaging.
Empower Student Success
- Support programme delivery, including staffing, class scheduling, course registration, and examinations.
- Provide comprehensive support to students, addressing their academic and administrative needs.
- Connect students with valuable resources and support networks to enhance their academic journey.
Cultivate Strategic Partnerships
- Build and nurture relationships with industry partners to create mutually beneficial collaborations.
- Facilitate industry projects and internships, providing students with real-world experience.
- Organize alumni events and engagement initiatives to foster a strong and supportive community.
Drive Continuous Improvements
- Analyse data and generate insightful reports to inform decision-making.
- Streamline processes and systems to optimize efficiency and enhance the stakeholder experience.
- Contribute to ad-hoc projects that support the School’s growth.

**Requirements**:
**Academic & Professional Certification**
- At least a good bachelor’s degree in any discipline from a reputable university
- Strong English language proficiency is essential

**Experience & Attributes**
- Relevant work experience in a higher education environment
- Energetic and willing to work in a fast-paced, results-oriented and ambiguous work environment.
- Highly numerate, analytical and meticulous with strong administration skills.
- Results-driven, self-motivated and highly disciplined.
- Excellent interpersonal, communication (verbal & written) and presentation skills; flexible in adapting public speaking/presentation styles to an audience of diverse background and culture.
- Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes.
- Resilient and resourceful with good problem-solving and critical-thinking skills, and thrives in a fast-paced, results-oriented and ambiguous work environment.

**More Information**

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Academic Programmes Office

Employee Referral Eligible:
Job requisition ID : 28082