CRM Specialist

**What You'll Do**:

- **Customer Data Analysis & Reporting**: Analyze customer behavior, purchase trends, and engagement data to identify opportunities for personalized marketing strategies. Create reports to communicate actionable insights to stakeholders.
- **Customer Segmentation & Personalization**: Build and manage customer segments based on behaviors, demographics, and purchasing patterns. Use segmentation to tailor marketing messages and enhance customer interactions.
- **CRM System Management**: Oversee and maintain the CRM system, ensuring customer data is accurate, complete, and segmented for targeted campaigns.
- **Process Optimization**: Continuously improve CRM workflows, automation processes, and campaign strategies to enhance both customer experience and operational efficiency.
- **User Training & Support**: Educate and support internal teams on CRM best practices, system usage, and optimizing customer interaction processes.
- **Customer Feedback & Insights**: Collect and analyze customer feedback through surveys, reviews, and direct communication. Leverage this data to refine marketing strategies and improve service offerings.
- **Compliance & Data Security**: Ensure all customer data is securely handled, adhering to relevant regulations like GDPR, and that marketing campaigns comply with data protection laws.

**Who You Are**:

- Strong ability to analyze data and extract insights to inform marketing strategies. Familiarity with tools like Google Analytics, Tableau, or Power BI is beneficial.
- Strong organizational skills to ensure accuracy in data, campaign tracking, and reporting.
- Clear and concise communication abilities to convey data-driven insights and collaborate with cross-functional teams.
- Capable of managing multiple CRM- and retention-related projects simultaneously, ensuring deadlines and objectives are met.

**Who We Are**:
Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.

At Ask & Embla, we’re passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.

At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.

**Ready to Join Us?**

**Learn more about Ask & Embla**:
**Job Types**: Full-time, Permanent

Pay: From $3,700.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Professional development
- Promotion to permanent employee
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:
Work Location: Hybrid remote in Singapore 208561

Application Deadline: 31/01/2025