Internship: Global Transaction Banking, Product Development

**Internship: Global Transaction Banking, Product Development [May - Aug 2025]** **-** **(**25000071**)**

**Who we are**

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.

And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

**What we offer**

Competitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.

**Qualifications**

**Why Join**

Play a key role in driving business growth and customer satisfaction in the digital product development sector of transaction banking. As a Digital Product Development professional, you'll be responsible for supporting the development and implementation of digital solutions for corporate clients. You'll have the opportunity to develop your skills in areas such as product development, customer journey analysis, and data-driven decision making.

**How you succeed**

To excel in this role, you'll need to be a strong analytical thinker, with the ability to work independently and as part of a team. You'll need to be a creative problem-solver, with a passion for improving processes and enhancing customer experience. Your ability to communicate effectively with stakeholders, including customers and internal teams, will be crucial in driving results.

**What you do**

Your responsibilities will include:

- Review digital platforms' journey health assessment through collation of key journeys and screens
- Preparation of competitor landscape for digital apply/transact/service platforms through online research and mystery shopping
- Review of customers' feedback reports for analysis and proposals on areas for improvement
- Collation and preparation of business metrics and relevant data points for product channels team's data management strategy
- Compilation of data pertaining to the squad's operating cadence for management review

**Who you work with**

Global Transaction Banking serves the entire spectrum of customer segments, from large corporations to government entities and SMEs. We offer simple, convenient, innovative solutions that take care of everything from cash management to trade finance. Our team is passionate about finding and growing opportunity for customers, our people, and our business.

**Who you are**
- A degree in a relevant field
- Passion for technology and digital innovation
- Appreciation for good customer journeys
- Analytical and problem-solving skills
- Ability to manage stakeholders
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team

**Learning Objectives**

This role will provide you with:

- Learn about product development in a bank through hands-on analysis of customer journeys
- Understand how customer-centric and data-driven customer journeys are developed
- Develop appreciation for enhancing customer experience through improving user experience (UX) and user interfaces (UI)

**Primary Location**: Singapore

**Job**: Internship

**Organization**: Group Human Resources Divisional Office

**Schedule**: Temporary

**Job Posting**: 07-Feb-2025, 3:26:58 AM