
IT End User Support
5 days ago
My client, a **proprietary trading firm **is looking to grow their IT team. A seasoned Enterprise Support Engineer to join our team and deliver exceptional support to our Windows client fleet and IT Infrastructure Services. As an Enterprise Desktop Engineer, you'll harness your customer support expertise and problem-solving prowess to identify and resolve business issues. Additionally, you'll have the opportunity to initiate and lead improvement projects to refine processes and systems.
**Key Responsibilities**:
- As the primary point of contact for user support, handle requests and provide prompt assistance.
- Oversee projects from inception to completion, ensuring thorough documentation throughout the lifecycle.
- Effectively manage and resolve incident tickets, user requests, and system alerts.
- Navigate a diverse range of trading-related systems and equipment in a fast-paced environment.
- Automate and standardize processes, empowering users with self-service capabilities through scripting, systems, and comprehensive documentation.
- Cultivate strong relationships with users to gain a deep understanding of their needs and priorities.
- Conduct periodic audits to maintain compliance with security standards.
**Essential Qualifications**:
- At least eight years of experience in end-user support and enterprise operations.
- Proven expertise in supporting and leading projects involving:Microsoft Windows operating system, Office suite, Microsoft stack, and associated technologies (AD, DNS, Group Policy, DHCP, etc.).
End-user and collaboration tools, such as Zoom, Slack, Confluence, etc.
Operational familiarity with VMWare, backup solutions, datastore management, Microsoft Windows server environments, basic network troubleshooting (LAN, WAN, and switches), and enterprise network concepts.
Demonstrated experience managing user access to systems and services, including printers, audio, and visual equipment.
- Specific experience creating and installing SOE images (including desktop-unattended).
- Familiarity with provisioning systems like SCCM.
- An unwavering passion for IT support, a customer-centric mindset, and a can-do attitude.
Chiam Lee Ping Dayna
Consultant
Reg. No: R1764404
Stellar
- Link Partners Pte Ltd (EA License: 21S0698)
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