Sales Support Engineer

2 weeks ago

Singapore NUSANTARA PRIME CONSULTING PTE LTD Full time

**Main Responsibilities**:

- Supports the adoption of newly introduced technology by developing sales, marketing and communication plans working with channel partners, sales management, regional stakeholders, to drive program results.
- Works with various stakeholders to create and deliver new customer onboarding activities and follow-ups in order to maximize first year sales revenues by fostering quicker adoption and deployment of all product lines.
- Management and maintenance of all sales effectiveness systems and toolsets used within the department. Maintain accurate tracking of leads and opportunities utilizing the CRM.
- Prioritize coverage of top partners and build a solicitation plan for a focused target list to create a pipeline of near and long-term opportunities involving recently introduced products.
- Utilize authorized system integrators and distributors and coordinates with key influencers to “own” the entire pre-sales process that includes (but is not limited to): product selection assistance, estimating support, network architecture development and review, specification conformance reviews, estimating tools/system updates, competing product equivalency selection.
- Work with channel partners to maximize field device sales opportunities when performing pre-sales activities, new product introductions and new customer onboarding.
- In collaboration with the marketing team, to create and deliver impactful collateral and presentations to clearly demonstrate the value proposition of newly introduced products to channel partners.
- Provide coaching and professional development to sales teams in order to enhance their product knowledge and sales skills in the assigned product lines.
- Establish productive, professional relationships with key personnel in assigned customer accounts.
- Coordinate the customer involvement of other company personnel when needed, including support resources, team members, and management.
- Proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing basis. Identify product enhancement opportunities and forward to Product Management.
- Develop and maintain a growing list of exceptional SI Partner installations (customers). Create case studies to formally document customer success stories.

**About You**:

- Bachelor degree in Electrical/Mechanical Engineering or equivalent with Minimum 5 years’ experience in Customer Service and/or Technical Support Services with HVAC and Building Automation Systems (BAS) experience.
- Knowledge of LonWorks and / or BACnet communication protocols, control system estimating, design, programming and engineering, specifically LON, Niagara Framework and BACnet is preferred.
- Development of web-based BAS graphical user interfaces is preferred
- Knowledge in IT technologies - HTML, OPC, SNMP, SOAP, and/or network management is an asset.
- Knowledge in pricing, estimating and/or quoting BAS systems is highly preferred.
- Proficient in English (spoken and written). Exceptional written, oral communication and presentation skills.
- Ability to multi-task and handle various priorities.
- Must hold a valid driver’s license.
- This position requires travel. The employee must hold a valid passport.

**Job Type**: Permanent

**Salary**: $8,500.00 - $13,000.00 per month

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