Jobsite Supervisor

1 week ago

Singapore ANGEL PTE. LTD. Full time

As an operations supervisor, you will be a valued member of our team in managing a variety of daily tasks to ensure our customers get exactly what they need. You get the unique responsibility of working with our sales team to verify delivery needs, create orders, establish price points and make delivery timelines based off of logistics requirements and availability. In some cases, you will get the opportunity to manage customer accounts and provide consulting assistance to optimize their experience. There are countless chances to use and develop lifelong skills, including problem resolution, communication, leadership, time management and organization. If you are a committed team player and enjoy managing multiple responsibilities to achieve superior results, this job is awaiting your contribution.

**Responsibilities**:

- Analyze and verify delivery schedules and maximize the amount of product that gets to each customer along the route
- Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide sales people with tools like pricing sheets and product information and specs
- Communicate with customers to get feedback that can be used in improving processes and customer service; assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
- Prepare reports that include sales data, financial activity, performance outcomes, goal achievement and overall productivity to present to executive management
- Participate in training and evaluating members of the sales team and providing helpful feedback concerning the achievement of personal and team goals
- Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments
- **Supervise Employees**
- Operations supervisors are responsible for leading and supervising a group of employees. The number of employees depends on the department, but operations supervisors should be able to adjust their supervision style based on how many employees they have in their department.
- **Evaluate Employee Performance**
- After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
- **Report on Department Metrics**
- Operations supervisors report on department metrics to department directors and other upper management. They also develop strategies and methods to increase metrics and performance.
- **Perform Department Administration**
- When they aren’t managing employees or reporting on department performance, operations supervisors are handling other administrative tasks. These can include planning the department budget, overseeing inventory, or even motivating employees.
- **Provide Advanced Customer Support**
- Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority. They find solutions for the customers who feel like they have no other options.

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