Customer Care Engineer

8 hours ago

Pasir Ris, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time

**Your tasks**:

- Work with System Engineers and vendors to resolve customers' technical problems
- Ensure support cases are tracked and duly closed
- Manage support cases through the use of SAP and support ticketing system
- Work closely with various teams, eg. Sales, Logistics and subsidiaries to manage the handling of repair items
- Analysis of support and repair data
- Sharing of preventive measure with Engineers and Customers to reduce equipment failures

**Exciting insights into Rohde & Schwarz**:
Our colleagues provide insider information about:

- Daily adventures and challenges
- Our passionate team
- The technologies behind the innovative projects and solutions

**Your qualifications**:

- Min a diploma in Electronics engineering
- Preferably with at minimum 2 years working experience
- Knowledge in RF & EMC is an advantage
- Good to have some working knowledge in SAP- reference number:

- Recruiting Contact:
- Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration, R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents we form the integral part of the company's multi-cultural sales and distribution network to service our customers.

**Our offer**:
Flexible working hours within frameworkAttractive compensationGood work-life balanceCareer opportunitiesGlobal network of technology expertsGlobal company & environmentHigh-tech company with excellent productsEstablished mentorship program

Show more

City/region

Singapore - Loyang (Singapore)

Entry level

Professionals

Employment Type

Full-time, unlimited

Ref. Number

8911

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