Customer Service Branch Manager

5 days ago

Singapore Qiren Organisation Full time

A challenging opportunity exists to take responsibility for the day-to-day supervision on both branches and to ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.

**Scope**:
1. Conduct training, and developing staff to provide the team with an appropriately skilled and motivated workforce.
2. Ensure that the team function to the professional and consistent standards expected to provide a high level of customer focus to meet the business needs.
3. Ensure that the team are correctly attired and always project a professional image.
4. Ensure that the maintenance of the client facing areas e.g., fault reporting.
5. Ensure that notification of any person(s) being visited are informed of arrival of visitor in a timely manner and kept informed as and when required.
6. Ensure that the service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all visitors receive the highest quality of service and attention.
7. Ensure that staff provide all assistance that a visitor may require.
8. Ensure that staff are aware of and are providing a full business centre support for clients, visitors and other personnel.
9. Ensure that staff are trained and are fully conversant with all aspects of the software.
10. Regularly monitor team member’s performance, giving appropriate feedback and set achievable objectives prior to giving annual review.
11. Conduct annual appraisal process.
12. Take full ownership of the reception and all associated areas, making sure that they are always kept in the best possible order.

**Requirements**:
1. At least 5 years of customer service experience.
2. Experience working in branch outlets or similar field/experience.

3. Experience of managing a team including arranging cover of staff to maximize efficiency.

4. Demonstrating the ability to be proactive and to possess strategic thinking skills.
5. The ability to lead a team.
6. The ability to communicate effectively at all levels.
7. The ability to manage change.
8. A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
9. Must be able to work on weekends & PH.
10. Singaporean only.

**Others**:
1. Location: Vision Exchange (**Jurong East**) / Woods Square (**Woodlands**)
2. Off-in-lieu will be credited for PH.
3. Shift work (8.30am - 6pm / 12.30pm - 10pm)
4. Staff benefit include annual leave, medical reimbursement and in-house café usage.

**Salary**: Up to $3,800.00 per month

**Experience**:

- Customer service: 4 years (preferred)
- Manager: 1 year (preferred)

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