Manager (Home Care)

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices.

**Business Operations and Leadership**
- Play a leading role as a resource person in an effective way of managing the home care business
- Lead and manage the day to-day operations of the home care department
- Responsible to achieve the set targets in meeting the profitability of the department
- Handle home care enquiries and provide financial counselling when necessary
- Work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services
- Review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise
- Maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies
- Maintain documentation of client care services and records
- Evaluate the effective and efficient use of consumables and supplies
- Maintain and upkeep a proper inventory control with regular inspection and audits
- Responsible to prepare for periodic regulatory audit when it’s due

**Manpower Management and Development**
- Lead and manage a team of care staff in terms of their deployment
- Work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression
- Plan proper scheduling for care staff based skill mix and competencies to fulfill client’s requirements and needs
- Facilitate in staff engagement and wellness to keep them motivated and engaged

**Clinical Role & Clinical Quality**
- Conduct assessment of new and existing clients to facilitate in developing the plan of care
- Perform nursing procedures as per request
- Work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices

**Department Operations**
- Collaborate with other related departments to ensure smooth operational flow of the Home Care business
- Sustain strong engagements with clients and manage schedule of homecare services

**Feedback Management**
- Investigate and resolve all feedback and complaints received from all clients or regulatory body
- Assist in any investigation that is escalated to Chief Nurse
- Escalate any favourable, unfavourable and unresolved feedback to Chief Nurse

**Other Duties**
- Assume any other additional responsibilities as assigned by Chief Nurse
- Work with Chief Nurse to perform staff annual appraisal
- Provide timely submissions of appropriate report to the respective departments
- Maintain good communication and engagement with clients and sponsors

**Requirements**:

- Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage
- State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.
- Valid certification in Basic Cardiac Life Support (BCLS).
- At least 8 years’ experience in management of department and have provide supervision to a team of subordinates.
- Strong clinical skills including understanding on health care system
- Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders
- Service-oriented, meticulous, resourceful, independent and team player
- Possess positive work attitude, initiative and responsible to complete tasks and projects
- Analytical thinking, decision-making and good problem-solving skills