Director, Gcib Kyc Onboarding, Singaporeâ

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**The Function**

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

**The Role**

The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.

**Role Responsibilities**
- Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding
- Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions
- For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines
- Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements
- Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any
- Drives the organization and recording of client contacts in appropriate systems of record
- Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners
- Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
- Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions
- Raise process issues and improvements that collectively help our clients
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
- Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate
- Own timely collection of client required documentation, including follow up where needed
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
- Consider, propose or feedback on potential client portals or improved methods of interaction
- Own performance metrics, and ensure any exceptions are resolved within required timeframes
- Master customer due diligence (CDD) requirements and guide clients as needed to comply
- Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
- Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
- Ensure hiring and mobility adhere to the KYC FLU location strategy
- Embrace a collaborative and output oriented culture

**Required Skills**:

- Bachelor's degree or equivalent experience
- 10+ years experience in a client facing role within the financial services or a related industry
- Pr