Operations Executive

**Job Function**:
Warehouse & Cold Chain Management

**Job Summary**:
The Executive - Operations is responsible for developing and executing the operational policies, standards and procedures for the warehouse. He/She monitors and optimizes storage and utilization levels; making data-driven decisions to improve productivity and efficiency of the warehouse.
Analytical and logical, he/she is required to explore solutions and analyse the feasibility of plans. He/She is also expected to co-ordinate closely with internal and external stakeholders to implement processes and technologies, and to assist in the management of the warehouse operations department.

**Job Responsibilities/Key Tasks(External)**:
**Business Administration Operations**
- Manage stakeholders to monitor completion of requirements and activities
- Participate in value-based culture and a culture of accountability in the organisation
- Adhere to organisation’s governance, compliance issues and reporting processes
- Adhere to organisation’s data governance and protection processes
- Lead teams in the workplace
- Review allocation of resources in support of different business activities
- Optimise use of allocated resources
- Coordinate operational policies, standards and procedures
- Execute risk mitigation plans

**Business Process/Continuous Improvement**
- Analyse risks associated with different approaches of process changes
- Engage senior management for buy-in to implement solutions identified
- Execute business processes improvement solutions
- Adhere to corporate social responsibility policies for logistics operations
- Develop measures using quality management knowledge to enhance quality standards

**Safety and Health**
- Manage WSH activities to ensure department's compliance to requirements
- Perform safety and health risk assessment
- Coordinate corrective actions to address areas of non-conformance to WSH standards
- Address WSH risks from assessment reports to determine hazards
- Manage WSH solutioning discussions around suggestions to improve existing processes

**Technology Application**
- Review areas in logistics operations where technology can enhance processes

**Sales and Customer Service**
- Manage key accounts through maintaining close contact with stakeholders
- Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
- Plan delivery of logistics products and services that meet customer requirements
- Monitor lapses in delivery of logistics services to customers

**Transportation Operations**
- Coordinate overall transportation operations

**Warehousing, Cargo and Material Handling**
- Execute warehouse operations performance goals using quality management knowledge
- Develop warehouse planning methods, warehouse storage, layout and material handling equipment (MHE)plans
- Develop warehouse security plans
- Manage re-location of warehouses
- Manage cargo documentation process according to industry standards or sector requirements
- Develop operational improvements based on performance measures
- Develop methods and techniques to better manage dangerous goods and hazardous materials
- Develop methods and techniques to manage time and temperature-sensitive cargo
- Develop cargo consolidation solutions to optimise space, cost and efficiency

**Job Requirements**:

- Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
- Proficiency in basic Microsoft (MS) Office/Power Platform Applications

**Professional Qualifications & Relevant Experience**:

- Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
- 1-3 years of relevant working experience in Warehouse Operations/Vendor Management