Senior Events Manager, Sea

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**Job no**: 524411
**Brand**: FCM Meetings & Events
**Work type**: Full time
**Location**: Singapore
**Categories**: Corporate & Group Travel

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

**Key duties & responsibilities**:

- Build and sustain client relationships and collaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.
- Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.

Sourcing:

- Consult with Client during research of venues ensuring client requirements are met in meetings and events specifications.
- Prepare estimated budgets and communicate budgetary information to Client throughout the sourcing process.
- Utilize preferred vendors for quality of service; minimize risk and maximum pricing advantage.
- Negotiate all supplier contracts for the best possible prices and concessions in order to meet client’s expectations.
- Keep abreast of new destination options, well-priced seasonal destination options and “hot date” offerings.

Pre-Planning and Onsite Event:

- Work with Group Travel Consultant as required to book group and event air travel and to ensure accurate air manifests are provided to the Client.
- Determine and arrange detailed program needs (i.e. room set-up, entertainment, décor elements, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers etc.).
- Facilitate the creative direction and fulfillment of program related participant and host communications materials, including, but not limited to save the dates, registration announcements, room gifts, pre-trip and onsite materials, including program signage and participant name badges.
- Negotiate and contract selected hotels, DMCs and vendors on based on client’s final requirements.
- Track and manage hotel and vendor attrition, cancellation and deposit schedules.
- Update budgets as necessary during planning and prepare final budgets - Communicate budgetary information to client throughout the planning and execution of meeting.
- Responsible for program data management/registration process, data integrity and client reporting. Ensure data reconciliation is complete and accurate. Update Client and suppliers as needed.
- Enter and update meeting information in meeting database and calendar - keep database and savings information accurate throughout the planning and execution of the event.
- Provide on-site program assistance; oversee all arranged details of program (i.e. attend pre-con, advance all functions, verify room set-ups, review banquet checks/master bill, registration desk coverage, handle VIP needs, assist in handing out documents, etc.).
- Ensure internal and external reporting requirements are met.
- Review supplier bills for accuracy and ensure timely payment and final billing process.
- Perform post-event reconciliation on assigned events according to process set by Finance and Team Leader.
- Reconcile all final participation data for accurate final attendee report.
- Manage to FCM M&E Standard Operating Procedures and Service Level Agreement metrics.
- Develop and maintain relationships with Clients to ensure repeat and new business.
- Responsible for protecting confidential information of FCM SG - Meetings and Events.
- Work independently in the absence of supervision.
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

**We’d love to hear from you if you have...**
- Minimum 5-8 years of experience in MICE industry. Experience preferably in TMC will be preferred.
- Strong negotiation and relationship building skills.
- Must have experience in handling corporate MICE Groups.
- Should have a strong network in travel industry (DMCs, vendors, hoteliers, transporters etc.)
- Coordinating and finalizing with vendors to ensure smooth execution of the project.
- Comfortable to travel with senior executives and premium groups.
- Highly sophisticated communication skills with proficiency in written as well as verbal communications.
- Good product knowledge on Destinations and MICE group operations.
- Strong MICE Corporate experience and market relations.
- Should have an ability and experience of successfully d