Customer Service Associate

23 hours ago


Singapore Dynamic Human Capital Full time

**Position**: Customer Service Associate (6 Months - 12 Months / Convertible Contract) **Salary**: $2,200 - $2,800 + OTLocation: WestWorking Hours / Days: 07.45AM - 05.15PM (Mon - Fri) / 08.00AM - 11.00PM (Alt Sat Off) **Responsibilities**: Responsible for all matters related to booking and appointment making for Service and/or repair work & Sales and Marketing events (RSVP) Act as first point of telephone contact for customer support requests Obtain precise customer personal particulars, vehicle registration, car ownership Check for support agreement / warranty validity per local guideline. Ensure all calls, including customer compliments and complaints logged in CRM system Provide technical call screening and assign call to the appropriate delivery method and payment type Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process Provide best effort technical advice to customer in a timely and professional manner Assist in special product campaign or promotions Schedule customers for professional car care services Assist in generating daily, weekly and monthly reports as and when required Ad-hoc duties assigned **Requirements**: At least 2 years of relevant working experience Proficiency in Microsoft Office Minimum GCE "O" Level and aboveIndependent individual who is able to multi-task in a fast-paced environment Customer service-oriented with strong interpersonal and communication skills **Alyson OngDynamic Human Capital Pte LtdRegistration No**: R22107466License No: 12C6253 Primary/N/O Levels or equivalent Minimum of 2 year(s) experience needed for this position



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