Managed Services Pre-sales Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

**Role purpose**

Senior Role for Proactive Consultative Selling Approach, responsible for helping sales generating, designing and closing opportunities with specific focus to Managed Network Services. The scope of the role includes gathering and translating customer requirements into a high level technical and service design, to ensure client satisfaction by meeting their defined technical expectations:

- Opportunity detection, generation, qualification and requirements gathering
- Solution design including underlay architecture and overlay service definition, including transition plan (if required)
- Technical Consultation expertise for Security or Managed SDWAN to the customer during the presales stages
- Overall solution costing
- Customer Presentations to Key Stakeholders of Customer/Prospects

**Key accountabilities**
- To be the customer’s **technical consultant**, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network
- Meet and work closely with the customer to understand their **business objectives**, requirements and compelling criteria to better shape the solution and translate them into a high level technical and service design that integrates smoothly into the customer environment.
- Understand current and **emerging technologies** to provide the customers with the information needed to make informed decisions about their network evolution.
- **Qualification** of opportunities requiring Security Consultancy, Managed SDWAN overlay, Managed cloud connectivity, Managed multi carrier services, Remote Access and Managed LAN & WAN.
- **Partnering** with 3rd party vendors to recommend the most appropriate solution to the customer.
- Liaise between the customer and Colt Engineering, Design, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation
- Ensure Colt is **focusing** on solutions we can win and are aligned to Colt strategy.
- **Own** the solution during the design phase and manage the **Bespoke** requirements and any deviations from the Colt service catalogue. Document the solution so that all relevant technologies and services can be identified for internal approval.
- Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective
- Document the final Solution design to a level of detail and rigour that enables customer to comfortably contract with Colt for a clearly defined service and solution and service outcome.
- Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate.
- Maintain a high degree of and thorough knowledge of all Colt products, services capabilities with a specific focus to Security, Network Applications Performance and Managed Services Solutions.
- Maintain a high degree of and thorough knowledge of the customers he/she is supporting selling to.
- Adherence to Colt governance processes, tools and sales methodology.

**Key performance indicators (financial and non-financial)**
- Functional design is aligned to industry trends and is cost efficient.
- Solutions are aligned to Colt strategy
- Documentation is available

**Relationships and key contacts
- Sales teams
- Sales Specialists
- Customers
- Engineering, Design, Delivery and Operations
- 3rd Party partner
- Commercial/Bid Management
- Sales supporting entities

**Role specific requirements**

**Skills & Experience
- 10 years’ experience in a **presales** position.
- Proven and successful experience in working with **sales**.
- Proven track record in **successful customer solution design** in specific ICT (information & communication technologies) areas: managed networking, managed IT, project and service management.
- Experience of **designing and selling** such services: Optical, Ethernet and IP private networks, accesses to the Internet, resiliency and security services, Cloud Access, SDWAN.
- Excellent understanding of ICT customer challenges, technologies and the competitive environment.
- Mandatory** technical skills** in Security, ZTNA, SDWAN and SASE
- Technical skills in some of the following areas:

- Managed networking: protocol stack, IP addressing, routing protocols, Transmission (MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards,
- Experience in working with **international** teams.
- Strong communication and presentation skills
- Commercial Acumen - pricing strategies, financial analysis and negotiation.

**Qualifications
- Bachelor’s degree in Computer Science, Telecommunications or related field.
- C