Sr. Business Systems Analyst

**Who are we?**

We are world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Role: Sr Business Systems Analyst, Order Management**

**Responsibilities**
- Partners with the business to analyze, define and document business requirements, within and across functions
- Drives standard methodologies during requirements capturing and modeling
- Has a strong focus on capturing core requirements, beyond stated requirements and accurately places these within a broader context
- Understands business environment and helps to connect/align meaningful business stakeholders
- Handles partner expectations and communications within and beyond the functional track
- Knows business environment well enough to identify and actively include the correct partners
- Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects
- Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate
- Advises on solutions prepared by peers or supporting team, and champions good design practices
- Documents and reviews broader team documentation
- Supports team in identifying and defining relevant documentation templates pertaining to solution delivery
- Is a champion for knowledge transfer to enable/empower other team members
- Ability to work on multiple functional areas and integrations with third party products
- Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
- Reviews functional designs and obtains sign-offs with the cross functional business and IT teams
- Provides inputs into business processes based on design capabilities
- Champions balanced, forward-looking functional designs
- Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs
- Coordinates defects clarification, triage and coordinate resolution with engineering teams
- Handles stakeholder expectations
- Designs release scope and schedule in line with business goal, prioritization, and IT capacity
- Designs forward looking configurations by recognizing future needs aligned with the business roadmap
- Develops configuration standards
- Supports and trains junior resources and oversees quality in triage and troubleshooting practices
- Leads troubleshooting efforts on critical issues with cross functional teams through resolution
- Identifies improvements to address repeat issues
- Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities
- Defines, communicates, and implements support and engagement plans
- Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve
- Leads individual consulting resources as assigned
- Participates in vendor advisory boards and user groups
- Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
- Prepares management communications and gets partner input for recommendations

**Qualifications**
- 8-10 years’ experience as Business Systems Analyst for Order to Cash processes
- Bachelors in Information Systems, Business or related field
- Functional knowledge managing requirements and implementing system solutions in areas of Order Management, Order Orchestration is required
- Experience in Quoting, Pricing is a plus
- Experience interfacing with products, pricing and billing business teams is required
- Ability to document user stories and data flows is required
- Able to understand complex business processes and data from multiple business systems
- Ability to drive cross functional discussions across global business groups and IT independently
- Detail oriented and demonstrate ability to analyze complex problem statements
- Experience working in Agile Methodology