Deputy Director, It

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

The Deputy Director will play a key leadership role in the Digital and Information Technology department, supporting the Director in managing the organization’s technology infrastructure, systems, and operations. He/she will take responsibility in overseeing various aspects of the IT, driving strategic initiatives, managing teams, and ensuring efficient and effective delivery of IT services. He/She will also oversee the IT general control and IT audits.

**RESPONSIBILITIES**
- Assist Director in developing and implementing department’s strategic goals and objectives aligned with the organization overall business objectives;
- Contribute and develop IT policies, procedures, and standards to ensure the alignment of technology initiatives with best practices and industry standards;
- Oversee the day-to-day operations of the IT department, ensuring the availability, reliability, and security of technology infrastructure, systems, and networks;
- Review IT operational procedures and processes to support efficient service delivery and incident/problem resolution;
- Leads, manages and mentors a team of IT professionals of different backgrounds; promoting collaboration, and ensuring effective communication and coordination;
- Identify training and development needs, providing opportunities for skill enhancement and career growth for team members;
- Manage projects progress, identify and mitigate risks, and resolve any issues or challenges;
- Perform outsourcing management to ensure that contractual obligations are met and projects needs; Manages vendor relationships and ensure vendors fulfill per contract requirements;
- Manage IT procurement, evaluate vendor proposals, make recommendations for vendor selection and procurement decisions;
- Ensure compliance with applicable laws, regulations and industry standards regarding data privacy, security and IT operations;
- Contribute to the development and maintenance of IT governance frameworks and policies;
- Participate in audits and assessments, providing necessary documentation and addressing findings and recommendations;
- Provide regular updates and reports to Director, covering Director to provide senior management and relevant stakeholders during his/her absence;
- Foster positive relationships and effective communication channels;
- Maintains and updates the quality records according to the standard guidelines on identification, filing, storage, maintenance, and disposition of these records.
- Covers duties of fellow colleagues in their absence
- Performs any other job related duties as assigned.

**REQUIREMENTS**
- Recognized Professional Certificate /Diploma/Advance/Higher/Graduate Diploma
- PMP Certification or CITPM
- More than 10 years of working experience with at least 5 years in managing team, with track record of managing complex IT operations and projects
- Preferred to have managed IT projects related to healthcare domain
- Strong knowledge of IT infrastructure, systems, and emerging technologies
- Excellent Interpersonal and leadership skills to manage multiple projects at one time with the ability to work in a fast-paced environment
- Good knowledge of project management both waterfall and agile include managing contracts, project budgets, work breakdown structures, and systems integration
- Strong strategic thinking and problem solving abilities
- Familiarity with IT governance frameworks and compliance standard
- Excellent verbal and written communications skills to present project status to senior level management