Senior Website Executive

**Join the Bacha Coffee team**
- Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months... _
- Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour. _
- The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence. _

**Job Summary**

Bacha Coffee is hiring a Senior Website Executive to assist in overseeing eCommerce sales, manage multiple brand websites, process online orders (website and online marketplaces as needed); create and maintain digital content; create and roll-out digital loyalty program campaigns; monitor Google Analytics; update SEO content and keywords; create digital reports; and assist with SEM and performance marketing.

**Primary Relationships**

The position reports to the Senior Global Marketing Manager.

Within the organization, this position has primary working relationships with the eCommerce, Marketing, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organization, the position coordinates primarily with website and online marketplace customers, delivery and courier companies, social media platforms and any other service providers (digital agencies, developers, etc.).

**Responsibilities**
- Plan, test, implement, manage, monitor, and upgrade Bacha Coffee’s multiple websites
- Conduct daily checks and ensure full functionality on all Bacha Coffee websites
- Ensure that all site content is accurate and up-to-date
- Respond to and troubleshoot all website issues using issue tracking / project management software such as Jira
- Test website before development deploys
- Analyse customer and site data to improve the user experience of the website regularly
- Identify problems uncovered by customer feedback and serve as project manager to ensure implementation of site upgrades
- Work closely with internal (IT and Marketing) and external (web agencies, developers) stakeholders to ensure website quality and efficiency
- Manage CMS developers and ensure that projects are completed with high quality and on time
- Collaborate with Marketing and Design teams to plan, schedule, develop, and publish web content within enterprise CMS
- Manage and review merchandise presentation onsite to ensure categorization, product imagery, copy, and pricing are accurate and meet brand guidelines and adhere to the promotional calendar via Sitefinity CMS and other platforms
- Keep up-to-date with industry best practices and monitor competitor websites

**Other responsibilities**
- Assist in all website operations, including identifying and helping troubleshoot live bugs, implementation of front and back-end development enhancements, and assist with ongoing project management via JIRA and other platforms
- Support the Senior Global Marketing Manager in overseeing daily E-Commerce operations such as daily reporting, order processing, campaign planning, and customer service
- Collaborate with Marketing team on product, campaign, and promotional launches
- Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

**Requirements**:

- Bachelor degree in Digital Marketing, eCommerce, Business or similar equivalent with minimum 3-5 years of supervisory experience
- Strong communication skills with excellent command of English
- Meticulous, adaptable, creative thinker who is able to work independently in a fast-paced environment
- Media and internet savvy
- Results-driven and able to work under pressure
- Experience working in the luxury industry would be a plus
- Understanding of Content Management Systems (CMS)
- Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment
- Strong time and project management skills with the ability to multi-task