Executive, Business Analyst

**Position Title**: Executive, Business Analyst

**Job Purpose**: The incumbent will formulate and define system scope, objectives and requirements base on both user needs and a thorough understanding of business systems and industry requirements.

**Reports to**: Lead, Business Analytic & Information Technology

**Critical Tasks and Expected Contributions/Results**:
Work with the business to clearly understand the business problem/opportunity
Conducts research on possible solutions and makes recommendations based on findings
Develops proposals that outline feasibility; suggests, designs, tests, implements
Maps and analyses business processes and data flows for current and future states.
Participate in all phases of greenfield setup of core administration system, identifies and refines business objectives, rules, and requirements using appropriate deliverables and converts them into technical requirements
Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues
Devises or modifies procedures to solve complex problems considering system capabilities and limitations, operation time, and form of desired results.
Undertake analysis of business processes and user needs to provide clearly documented business systems requirements
Work with the technical teams and testers to translate business requirements into functional specifications and detailed test plans.
Analyses and documents project gaps and risks
Consult with internal and supplier business and technical staff to understand requirements and functional designs; participate in development of documentation
Collaborate with Project, Architecture and Configuration teams on analysis, design, best practices, consistency within projects and across markets
Conducts system integration testing
Support user acceptance testing
Support integration and user acceptance testing of defect fixes, enhancements and on-going releases
Escalate gaps and/or issues to Project Lead and collaborate to resolve
Assist with internal configuration work as needed (Demo set up, Foundation, QA configuration support, etc.)
Analyses, troubleshoots, and helps resolve issues encountered during testing and post-implementation.

**Key Challenges/Anticipated Changes in Environment**:
Manages the different needs of diverse customers, users and vendors
Requirement scope creep
Difficulty of business users to understand system limitations

**Developmental Value of Position**:
To develop to become IT project manager
Broad exposure to different aspects of HealthCare Insurance business, operations, and technology

**Experience/Knowledge, Education and Other Requirements**:
Minimum 5 years of experience in Insurance industry
Understanding of Health Insurance is preferred
Skilled in analysing and documenting complex business processes
Strong experience of writing requirements specifications for information systems
In depth understanding of the principles, methods, techniques and tools of change process management and the relationship to project management and business improvement
Strong understanding of systems and ability to assimilate and interpret advice from technical specialists
A sound understanding of the software development lifecycle
Strong problem-solving capacity
Excellent communication skills in English, both verbal and written
Collaborative Strong task management skills
PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
Basic HTML, Javascript or logic app (Data Hub) scripting
Good time management and able to prioritize tasks with mínimal supervision
Self-motivated with strong sense of ownership

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.