Manager, Sample Management

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
- Recognize, exemplify and adhere to ICON's values are Partnership, Collaboration, Accountability & Delivery and Integrity.
- As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 5%) domestic and/or international. Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Driver’s license and passport.

Function and Responsibilities
- Manages the activities of the sample management department within quality and budgetary guidelines.
- Act as the main point of contact in all matters regarding our Sample Services, by following up and responding to clinical study specific inquiries from both intra and inter departmental groups.
- Lead regular review of Standard Operating Procedures (SOPs) to ensure they remain relevant, current and are being followed in all Sample Management Groups. Recommend policies, procedures and processes to ensure that a high level of efficiency, Quality Control (QC) and Quality Assurance (QA) is maintained.
- Liaise with clients, vendors and staff on all department issues.
- Work with supervisors to review and summarize Departmental monthly and quarterly metrics.
- Work with supervisors across each group to assess performance reviews and goal setting activities for the individual Sample Management team members.
- Inform vice president of any significant issues requiring intervention/attention of senior management.
- To undertake other reasonably related duties as may be assigned from time to time.
- To maintain a positive working environment ensuring staff motivation in particular periods of high workloads. To maintain low levels of staff turnover by actively contributing to the retention of key individuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in Microsoft Office.
- Fluency in English both written and oral.
- Accuracy and good attention to detail.
- The ability to work in conformance with standard operating procedure and conditions
- To be able to keep accurate, legible records and recognise the need to handle these records and all other information in line with Good Clinical Practices (GCP).
- To comply with health and safety legislation and be aware of the responsibilities of the employer and following from that, the employee in that context. To be aware of immunisation requirements and the role of occupational health

Key competencies and level of mastery required:

- Delivers results through managing performance (Advanced) - Anticipates and mitigates emerging problems.
- Accountability (Advanced) - fosters and promotes a culture of accountability, accountable for own decisions and empowers others to do likewise.
- Communication (Advanced) - proactively seeks out information and can share the message appropriately.
- Role model behaviour (Advanced) - inspires positive culture, leads with credibility.
- Team work and collaboration (Advanced) - Devotes time to building a high performing team, leads team member with clarity and purpose.
- Manages risk and quality (Proficient) - Proactively identifies challenges while still completing projects on time.
- Strategic thinking (Proficient) - challenges the performance of short term goals for long-term outcomes.
- Change management (Proficient) - advocates and implements change initiatives.
- Relationship management (Proficient) - develops and manages relationships, delivers high levels of service and expects the same of the team.
- Conflict resolution and problem solving (proficient) - Facilitates the development of creative solutions and evaluates potential solutions.

To perform th