Customer Service Officer/supervisor

14 hours ago

Tuas, Singapore Royal Ocean Marine Full time

General Purpose
Job holder is to handle all sales support and customer service activities of assigned
Singapore accounts. The position will be based in Singapore.

Main Job Tasks and Responsibilities
- Attend to inquiries regarding product availability, pricing, delivery surcharges and lead time;
- Work with Sales to understand and execute pricing and supply and payment for each account
- Manage the order-to-delivery process to ensure smooth delivery, including coordination with customer, Sales, global supply team, as well as local delivery agents
- Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and supply limitations
- Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
- Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

**Requirements**:
Must-Have Criteria
- Full hands-on Order Management experience (Minimum 5 - 7 years)
- Excellent interaction capabilities and a proactive communicator
- Diploma level and above
- Proactive and takes initiatives to solve issues and deliver results
- Education and Experience
- Degree or Diploma holder in Supply Chain/Business/sales and marketing
- Minimum 5 - 7 years relevant working experience in sales support, supply chain or customer service
- Able to handle full cycle of order fulfilment and order management
- Experience in marine industry is an advantage, but not mandatory
- Self-motivated, confidence, ability to work independently and effective in communication
- Proficient in English, both written and spoken

**Benefits**:
Chan Chee Meng
EA 07C3069
R1110620

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