Programme Planning Manager

**Strategic Planning**
- Support division directors and principals in identification of trends and emerging issues that can impact Service Ops strategy and TOM (Target Operating Model); work with directors and team to continuously update and refine as required.
- Formulate plans, initiatives and programs to support the implementation of defined Service Ops strategy and TOM
- Monitor execution of the plans; track and report on execution outcome
- Support management in analyzing the impact of plans and changes to TOM (Target Operating Model)

**Communication and Engagement**
- Communicate division’s strategy and performance, internally and externally, so that divisional personnel, partners and stakeholders can understand how Service Ops contribute to the overall company objectives and health tech aspirations.
- Division Development - Culture, Process Improvement & Learning
- Drive the seamless adoption of ITIL processes, Service Ops standards and operational improvements.
- Develop and maintain standard guidelines for Service Ops SLOs, SLAs and deliverables for AMS contracts, TOR (Term of Reference) for appointments, SOW (Statement of Work) and charging templates.
- Develop improved process and working/collaborating with other parties as required to drive change
- Develop culture of Service and Quality Awareness.
- Champion the implementation of Service Ops Specific Learning & Development program (aka Service Ops Academy) to define & improve division’s Competencies across both functional and technical perspective.
- Monitor and report on the effectiveness of Learning & Development program and the improvement of division’s Competencies; continuously refine them as necessary.
- Provide advice on all procurement and contract matters to Service Ops division, and assist to plan the procurement strategy and approach for the execution of the procurement requests and contract management.
- Assist to drive the initiatives to consolidate, rationalise and streamline for better savings, and vendor management.
- Guide team and support end-to-end procurement activities such as Request for Proposal, Request for Quotation and maintenance contract renewal.
- Provide support in reviewing / writing approval papers for Application Operations Management teams for better turn around and quality
- Provide guidance to internal stakeholders to ensure compliance with procurement policy and relevant guidelines/regulations.
- Address queries and resolve issue on procurement and contract related matters for the assigned areas.
- Coach and train team members.
- Monitor the Contract Renewals under Service Ops, track and ensure no lapses in renewals for operations
- Provide sound advice on contract renewals and ensure compliance with internal corporate governance processes
- Collaborating with other groups to improve the Contract Management process to ensure Service Ops requirements and needs are being satisfied

**Programme Support**
- Develop / Improve Service Ops organizational and administrative processes
- Be secretariat to division-wide meetings and forums

**Requirements / Qualifications**:

- Bachelor Degree with at least 5-6 years of relevant working experience in Programme management
- Proven Track Record of driving Changes & Transformation in a corporate environment
- Past experience in People Management is a plus
- ITIL / ITSM knowledge is a plus
- SLM (Service Level Management) knowledge & relevant Implementation experience is a strong advantage
- Vendor Management, Outsourced Service Management or Contract Management related experience is a strong advantage