Loyalty Executive

1 week ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

**JOB SUMMARY**

Work closely with the Duty Managers (DM), Loyalty Manager to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered in our Marrriott Bonvoy Loyalty Program to all guests.

**JOB DUTIES & RESPONSIBILITIES**
- Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
- Monitor room assignments to ensure all guest requests are met or provide guests with an alternative if unable to meet requests.
- Master all duties and responsibilities of a Guest Relations Agent in order to assist them more effectively whenever required.
- Check and ensure that all tasks stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required by FOM or management)
- Handle all guest requests and complaints and take ownership of guest feedback. Correspond with guest if necessary.
- Ensure key packets for guest are properly packed according to the hotel’s standard and room assignment is in accordance to guest requests. Ensure amenity forms are filled up and sent to Room Service if there are amenities arranged.
- Assist to handle overbooked situations with Duty Managers/ LM.
- Handle night audit duties, Opera interface and liaising with Opera support when shut down is required.
- Know all hotel emergency procedures at all times.
- Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Front Office Manager
- Ensure all areas under the Front Office’s jurisdiction are cleaned at all times. (Include lobby level).
- Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times.
- Monitor office stationeries to ensure that there are sufficient supplies and requisite through Front Office Manager whenever required
- Assist to prepare and conduct 15 minutes training for all Front Office Associates.
- Maintain effective service in line with the Hotel’s Corporate Image
- Company’s Grooming Standard
- Standard Operating Procedures
- Departmental Policies
- Corporate Policies
- Cash Handling
- Process all payment types such as room charges, cash, cheques, purepayment, debit, or credit.
- Process all transaction postings (rebates, miscellaneous charges, paid-outs).
- Blind drop at end of the shifts.
- Provide cash change to guests.
- Obtain manual authorizations and follow all Accounting procedures when computer system is down.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- At least 1 year of working experience in the related field is required for this position.
- Great communication & presentation skills.
- Proficient in problem-solving & follow-up skills.
- Customer-oriented, well organized & outgoing personality.
- Meticulous in handling cash flow transactions.
- Rotating shift work basis.
- Able to start work immediately or within short notice period.

**_We regret that only shortlisted applicants will be notified._

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