Dispatcher
2 weeks ago
**Position Overview**
- Single point of contact to log, solve, escalate, assign, track, update, and close any POS or ATM incidents and requests
- Answer all incoming calls to SMC hotlines
- Create ticket and assign to service engineers
- Perform 1st level incident determination, and if possible, resolve them within the same call
- Update incident and ticket status from service engineer in a prompt manner upon request
- Dispatch or arrange for on-site engineer for resolution and maintenance
- Escalate up to next level of management including vendors when required according to established escalation process
- Provide daily CRM ticket status to relevant parties to facilitate closure within defined Service Level
- Monitor and track engineers assigned, ensuring prompt follow-ups and tickets closure
- Monitor and follow up on incoming system alerts within established response time
- Monitoring of OTC system, Auto closure, Script PC incidents and requests
- Issue of hard disk, AB key, Sim and Sam card.
- Perform monitoring on AMTS system.
**Required Qualifications**
- Good English communication in writing and speaking
**Requisition Employer Description**:
- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._
Areas of InterestField Service Technicians
Experience LevelMid-Senior Level Associate
CountrySingapore
Primary LocationSingapore
Remote - Work from HomeNo
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