IT Support Specialist

2 weeks ago

Singapore EO OFFSHORE SERVICES SINGAPORE PTE. LTD. Full time

**Job Title: IT Support Specialist**

Looking to start your career in IT support, with a chance to learn about vessel communications? Join our team and gain valuable hands-on experience in IT troubleshooting and systems management. You'll have the opportunity to develop your skills while contributing to the smooth operation of our systems. This role is a great opportunity to grow your career in ship management IT

**Key Responsibilities, but are not limited to**:

- **Coordinate with vendors**for technical assistance, product support, and service resolutions as needed.
- **Manage and maintain IT systems, servers, and networks,**ensuring efficiency and reliability across all platforms.
- **Support backup and data recovery operations**to ensure business continuity and safeguard critical data in case of system disruptions.
- **Follow security best practices**to safeguard systems and contribute to the company’s cybersecurity efforts.
- **Maintain accurate IT documentation and operational guidelines,**ensuring clear, up-to-date records of processes and procedures.
- **Respond to and resolve day-to-day IT issues,**minimizing disruptions and ensuring staff can work without delays.
- **Perform hands-on setup, maintenance, and troubleshooting**of IT systems and devices, ensuring smooth and efficient system performance.
- **Track and manage IT resources,**supporting equipment procurement and ensuring all systems are well-equipped.
- **Perform network and connectivity tasks,**maintaining cloud infrastructure, LAN configurations, and cabling to optimize system performance.
- **Support vessel system improvements,**assisting with the implementation of new vessel accounting systems and streamlining processes for better operational efficiency.
- **Get involved with vessel communication systems,**contributing to their maintenance and ensuring seamless connectivity for operational needs as you gain more experience.

**Job Requirement**:

- **5+ years of experience**in IT infrastructure, network services, and security, preferably in the offshore or maritime industry.
- **Diploma or Degree**in Information Technology or a related field.
- Strong knowledge of **network support**, including Active Directory, Microsoft Windows environments (OS, Office Suite, Exchange, Office 365), and **IT security practices**(firewalls, antivirus, backup solutions).
- Hands-on experience with **desktop setup**, software installation, **LAN setups**, cabling, **cloud services**, network troubleshooting, and **server connectivity**.
- **Proficient in Microsoft Azure Cloud**services.
- **Familiarity with maritime satellite communication systems**(e.g., VSAT, FBB, Iridium) is an added advantage.
- Excellent **communication, problem-solving**, and **analytical skills**, with the ability to **multi-task**and **prioritize**in a fast-paced environment.
- Highly **organized**, with strong attention to detail and a **collaborative team player**mindset.
- **Willingness to travel internationally**for vessel IT inspections and provide technical support across multiple time zones, including outside regular business hours.
- **Salary commensurate with experience.

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