Operations Supervisor
3 days ago
**Key Responsibilities**
- **Operational Execution**
- Oversee day-to-day operations for time-critical logistics and client service activities.
- Monitor key performance indicators (e.g., on-time delivery, cost per shipment) and implement corrective actions promptly.
- **Resource & Cost Management**
- Support budgeting and cost-control efforts within assigned operational scope.
- Provide accurate operational data for monthly reporting and assist in variance analysis.
- **Team Supervision**
- Supervise and coordinate a team of operations staff to ensure smooth workflow.
- Assist in training and development of team members; provide feedback and guidance to maintain performance standards.
- **Compliance & Safety**
- Ensure adherence to company policies and regulatory requirements (DOT, IATA, customs).
- Promote safety practices and participate in audits and risk assessments.
- **Stakeholder Coordination**
- Liaise with vendors, service providers, and internal teams to resolve operational issues.
- Maintain professionalism and confidentiality in all interactions.
**Core Competencies**
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Organisational and multitasking proficiency.
**Qualifications**
- **Education**: Diploma or Bachelor’s degree in Logistics, Supply Chain, or related field preferred.
- **Experience**: 3-5 years in logistics or operations, with supervisory experience.
- **Regulatory Knowledge**: Familiarity with DOT, IATA, customs, and safety standards.
- **Technical Skills**: Proficient in MS Office; experience with ERP/TMS systems is an advantage.
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