Tiktok E-commerce Global Partner Program Manager

6 days ago

Singapore TikTok Full time

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Partner Program Manager role to be responsible for the strategy, governance, and operations across our contingent workforce. This position will advise the leadership team in optimizing and maturing the extended workforce while minimizing risk to the company.

Roles & Responsibilities
1. Play as the key interface to deal with Trust and Safety Global Outsourcing team for strategic partner cooperation.
2. Define the global extended workforce plan and strategy for BPO sites.
3. Build organizational capabilities for extended workforce strategy, planning, governance, operational management, shared services, and management organizations.
4. Manage complex cross-functional programs.
5. Coordinate project meetings, draft agendas, develop presentation materials, coordinate with internal stakeholders on materials, and track decisions, outcomes, and follow-up action items.
6. Review and approve all BPO invoices based on a comprehensive understanding of business and operational details.
1. Bachelor's degree or equivalent practical experience.
2. 5 years of experience in a strategy or management consulting role.
3. Experience in consulting, delivering advisory services, extended workforce, and vendor management.
4. Experience in program management and ability to manage large, complex programs and drive change.
5. Ability to build effective and productive relationships across the business and work with accountability and integrity.
6. Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
7. Ability to work well as part of a team and process a high amount of data to drive business strategies and decisions.
8. Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.

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