Supervisor (Specialist Outpatient Clinic) #co
2 days ago
**Public Healthcare**
**AWS + PB**
**Staggered Shift Hours 7.30am - 8pm**
**Rotational Weekends & PH
**The Challenges**:
- Manage the recruitment and onboarding process of new hires
- Build and maintain cohesion amongst the outpatient team
- Assist in development of detailed outpatient operational processes and policies
- Familiarize with new medical records processes for future training of staff and operational readiness
- Handle patient complaints, difficult situations, bill inquiries, drafting of official replies
- Ensure compliance to department's workflow and processes
- Support Operations Manager to conduct roll-calls to inform PSAs of new information and directives
- Lead the team to work towards achieving clinic KPIs
**What it takes**:
- Minimum Nitec/Higher Nitec/Diploma
- Minimum 7 years of experience in hospital setting and at least 2 years of relevant experience in supervisory position
- Patient-oriented and will go the extra mile to enhance patient experience
- Driven, willing to learn and embrace change
- Possess Interpersonal skills, to liaise with all levels and across various departments and institutions
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