Quality Control Analyst, Singapore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open - winning and failing as one.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

**What you’ll own**

**Continuous Improvement**:

- Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.
- Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
- Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.

**Training and Development**:

- Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
- Provide training and guidance to the CDD team on QC standards, common issues and best practices.

**Reporting and Documentation**:

- Prepare detailed QC reports and summaries for senior management and regulatory bodies.
- Maintain accurate and up-to-date records of QC activities, findings and resolutions.
- Assist in the development and maintenance of QC-related documentation and training materials.

**Relationship Management**:

- Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
- Other related duties as assigned.

**Where you’ll own it**

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

**What you bring**

**Essential**
- Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence.
- A demonstrable understanding of legal/regulatory requirements pertaining to CDD.
- Proven experience in managing and leading teams in a fast-paced environment.
- A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organization and the customer experience.
- Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives.
- Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.
- Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.

**Desirable**
- Experience in merchant acquiring.
- Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.
- Experience using tools such as Orbis, Actimize, Salesforce and SQL.

**Worldpay perks - what we’ll bring for you**

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.

**What makes a Worldpayer**

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- ** Curious. Humble. Creative**. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
- ** Empowered. Accountable. Dynamic**. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
- ** Determined. Inclusive. Open.** Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborat