Zr 9385 job

15 hours ago


Singapore Avensys Consulting Full time

Regional CB Operations initiatives focus on delivering scalable and efficient processing capabilities in various countries. This role will provide the leadership in ensuring the successful implementation of such initiatives working with Technology teams and in-country Tech and Operations teams.

**Responsibilities
- Work closely with Business Units and IT partners in gathering business requirements, conducting solution/functional reviews, and ensuring the end-to-end delivery and testing of systems and processes.
- Implement and support digital customer journeys to enhance the customer and employee experience within DBS.
- Collaborate with regional country and functional teams to design, re-engineer processes, and implement operational solutions.
- Ensure smooth operational rollout and provide post-implementation guidance to the Operations team. Share insights and lessons learned with other locations.
- Re-engineer the end-to-end process, analyze and review operational solutions.
- Conduct requirement gathering workshops, review and document requirement artifacts.
- Review functional specifications and process definition documents.
- Coordinate and ensure the execution of User Acceptance Testing (UAT) plans and test cases within the UAT schedule.
- Provide post-production support, review production issues, and track them to closure.
- Work closely with regional teams and country teams to ensure the timely delivery of projects.

**Requirements:
- At least 3-5 years of experience in systems development and/or business process improvement initiatives.
- Possess a Bachelor's Degree.
- Preferably have project life cycle experience in the Financial Services Industry, specifically in the following areas:

- Consumer Banking Operations.
- Customer Center
- A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity.
- Strong interpersonal, coordination, and planning skills.
- Excellent oral and written communication skills.
- Good teamwork and inter-relationship skills.
- Adaptable, disciplined, and focused.
- Organized and systematic.
- Proven analytical skills.
- Able to work on multiple tracks/tasks.
- General appreciation of the system development life cycle, including Agile methodology.
- Change management experience.
- Must be able to work closely with all levels in both country teams and regional teams to deliver the project.
- Customer journey and employee journey focus.


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