E-commerce Manager
4 days ago
6 years exp
**Roles & Responsibilities**
The E-Commerce Manager is responsible for managing the e-commerce platform and its digital activities from strategy, execution to optimization. He/she leads the analytics of the platform’s effectiveness and quality of customer journey by using key metrics and performance indicators in order to formulate strategies to optimize desired results. The E-Commerce Manager is also responsible for the acquisition of customers and generation of revenue through effective management and operation of the e-commerce platform.
- Translate business objectives into e-commerce strategies to reach desired target segments, customer markets, sales and profits
- Responsible for driving traffic flow to e-commerce platform to optimize conversion rates and KPIs through data driven performance marketing
- Leverage data to identify opportunities for growth, identify top trends and learnings
- Collaborate with cross-functional internal teams and external vendors to deliver business goals
**Requirements**:
- Possess solid knowledge in using various digital marketing and web analytics tools with deep understanding of web conversion metrics
- Prior experience leading and planning the execution of strategic e-commerce products and/or digital projects and initiatives
- Internet and retail experience strongly preferred
- Strong organizational agility and problem-solving capabilities
- Good project management, analytical, presentation and oral communication skills
- Excellent command in spoken and written English
- Proficient in Microsoft Word, Powerpoint, Excel and multimedia creative skills such as Adobe Creative Suite
DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 700 of the most desired brands through 420 boutiques on four continents. Its network consists of duty free stores located in 11 major global airports and 20 downtown T Galleria locations, as well as affiliate and resort locations. The Group is privately held and majority owned by the world’s largest luxury conglomerate Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs around 9,000 people focused on creating inspiring retail experiences for its customers. In 2017, nearly 160 million travelers visited DFS stores. DFS is headquartered in Hong Kong and has offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam.
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