Application Business Manager
2 days ago
We are currently looking for a forward thinking Application Business Manager to join us. Reporting into the CIO, Asia this broad role will see you responsible for:
- Service Delivery:
- Senior service delivery of globally aligned service that underpins and facilitates business objectives, ensuring local needs and future pipeline & changes are met.
- Draw upon advanced to expert knowledge and experience of the Lendlease business, be the customer’s senior trusted advisor and advocate, driving to improve the speed, reliability, quality and cost benefit of service delivered.
- Customer Success:
- Responsible for leading product and service roll-out, adoption, awareness and support.
- Lead retention and growth among customers, evaluate and understand adoption trends and business needs.
- Service Management:
- Lead the delivery of best practice process definition, design, re-engineering, implementation, management and improvement of current/to-be processes.
- Advanced to expert Service Management tool SME input into Tool functional capabilities and roadmap enhancements.
We are looking for someone with a fanatical devotion to customer with a service excellence and continuous improvement mindset. You will be an expert in delivering service and understanding of complex business, customer context and how best to deliver value and customer outcomes
With ITIL qualifications, you will be an expert at managing and implementing large scale processes and tools with the ability to relay technical information in easy to understand, digestible manner.
Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities.
For more than 60 years, we have created thriving places. Safety is always our first consideration, boldness and innovation characterise our approach and doing what matters defines our intent.
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