Retail Associate

16 hours ago

Singapore NAVA 1872 PTE. LTD. Full time

**About us**

The 1872 Clipper Tea Co. is a premium tea brand with a rich heritage dating back to 1872. As a leading retailer of fine teas and tea accessories, we are committed to providing our customers with an exceptional shopping experience. Join our team and be a part of our exciting journey as we continue to expand our presence in Singapore and beyond.

**About the role**

We are seeking a self-motivated and customer-oriented Retail Associate to join our team at The 1872 Clipper Tea Co. located in the Changi Airport. As a Retail Associate, you will be responsible for providing exceptional customer service and driving sales within our dynamic retail environment. This is a full-time role with a 5-day work week and the opportunity to earn commission.
- Deliver warm, professional, and personalized service to all customers, creating memorable and positive interactions
- Represent the brand with pride—embodying courtesy, enthusiasm, and professionalism at all times
- Serve as a brand storyteller, introducing customers to our heritage, craftsmanship, and signature products
- Drive brand awareness and sales performance by confidently recommending products and offering curated suggestions based on customer preferences
- Stay well-informed about product updates, seasonal releases, and promotional campaigns
- Support smooth daily store operations including housekeeping, stock replenishment, and visual upkeep
- Gather and share valuable insights and learnings regarding customer preferences, product feedback, visitor demographics and generic airport related updates
- Perform duties or assignments to support store goals, when required

**What we're looking for**
- Experience in retail and/ or customer-facing roles preferred
- A friendly and confident personality with a passion for delivering delightful customer experiences
- Strong communication and interpersonal skills with the ability to engage a diverse range of travellers and to work together with colleagues as a team to drive sales
- Proven sales skills and the ability to identify and convert sales opportunities
- A team player with a positive attitude and the ability to work collaboratively

**What we offer**

At The 1872 Clipper Tea Co., we pride ourselves on creating a vibrant and supportive work environment. We offer a competitive salary, commission-based earnings and a range of employee benefits including:

- Attractive commission structure and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career development and growth
- Staff discounts on our premium tea products
- A dynamic and collaborative team culture

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