Customer Service

1 week ago

Thomson, Singapore JOB STORE Full time

**Position : Customer Relationship Executive**

Salary Range : SGD2,200 - SGD3,200

Working Hours : 9hrs per day (Rotate Shift)

Working Day : 5 days working days after 3 months probation (2 days off on weekdays)

Working area : Singapore - Upper Thomson Road

Company Background: Chinese Education Center

**Job Description**:
Handle Customer Services functions such as:

- Provide course consultation to prospective customers
- Convert customers’ enquiries into actual enrolments
- Support existing customers on admin and curriculum matters
- Support centre teachers on admin and curriculum matters
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress

**Handle duties such as**:

- Review Operational workflows and processes, discuss and take corrective actions to better them
- Coordinate and facilitate classes to ensure smooth running of all classes
- Assess, utilise and manage the Student Management System
- Process students’ enrolments and study material requirements
- Ability to work on weekends and public holidays

**Requirements**:

- Experienced with Customer Service industry before be more advantage
- More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
- Good Interpersonal skills & Team Player
- Effectively bilingual in English & Mandarin (Both write & spoke)

**Salary**: $2,200.00 - $3,200.00 per month

Schedule:

- Day shift

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer Service: 1 year (required)

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