Cloud Security Specialist

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** About Digital Technology**

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

**Team**

ServiceNow's Office of the CISO team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow's internal and external security program and communicate ServiceNow's commitment towards security to the world. The team works closely with other components in ServiceNow's Organization on security-related topics and directly interfaces with ServiceNow customers.

**Role**

This critical position values integrity, quality, expertise, precision, communication, and efficiency. ServiceNow is looking for security professionals with established security backgrounds and excellent communications.

**What you get to do in this role**:

- Work with a wide range of customers, government, small and large enterprises & financial services.
- Partner with ServiceNow's Sales/Solution consulting/Partner ecosystem as a security consultant and expert on all things cloud security.
- Represent the security organization in customer-facing Security Incidents, Tasks, Issues, questions & calls
- Customer Outreach Communications on Security & escalation handling
- Support Penetration Test initialization & follow-up / escalations
- Investigate/research/validate customer reported security findings
- Open defects within internal development teams
- Coordination & support for security-related documented problems
- End of Life & Patching Program Support - Voice of Security
- Facilitate the successful workflow/triage of security-related incidents/tasks by interacting with customers, various security teams and other internal ServiceNow teams as needed.
- Process Acceptable Use Policy Violations
- Training, support & enablement to Technical Support / Support Account Manager / other internal Teams
- Work with Legal on security/privacy-related matters

**Qualifications** To be successful in this role you have**:

- Customer-centric mindset
- Understanding of Cloud Service Providers, Cloud Operations and Cloud Computing
- Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
- Excellent presentation and communication skills (E.G., strong customer-facing skills)
- Hands-on Security Incident Handling and remediation experience is desired
- Understanding in internet security protocols and technologies
- Understanding of Threat analysis and enterprise cyber defence techniques
- Ability to articulate complex issues to peers, executives, and customers
- Sales and Pre-Sales experience
- Self-motivated and driven; ability to perform and excel with little supervision
- Excellent collaborator and teammate; ability to foster and feed off coworkers
- Experience with banking/healthcare/privacy/other regulations in Asia
- Speaking or writing any languages of Asia would be outstanding

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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