Duty Manager

2 weeks ago

Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25023992
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Enroll new Marriott Bonvoy Members. Ensure room rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate departments as necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports. Attends to emergency incidents.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Duty Manager

    18 hours ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail...

  • Duty Manager

    18 hours ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    JOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the...

  • Duty Manager

    2 weeks ago

    Singapore Marriott International Full time

    JOB SUMMARY **Responsibilities**: - The Duty Manager is the representative of Senior Management. - The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest...

  • Duty Manager

    5 days ago

    Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full time

    **DUTIES & RESPONSIBILITIES** - Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events. - Engage & support front-line staff and supervisors, providing recognition and appreciating their work. - Managing escalated service-related incidents. - Supervise and guide the Service Operations team in terms of daily...

  • Duty Manager

    5 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Duty Manager, Guest Service The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of...

  • Duty Manager

    5 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various...

  • Duty Manager

    5 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various...

  • Duty Manager

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La’s Rasa Sentosa, Singapore** We are looking for a **Duty Manager **to join our team! As a **Duty Manager **, we rely on you to: - Ensure smooth operation on a daily basis - Enhance overall guest experience during their stay - Supervise and direct the Front Office team - Ensure all colleagues are kept up-to-date with hotel products and...

  • Duty Manager

    7 days ago

    Singapore SATS Full time

    Job Title: Duty Manager - Job Location: Marina Bay Cruise Centre SGP **About Us**: SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and...

  • Duty Manager

    5 days ago

    Singapore LVND HOTELS PTE. LTD. Full time

    *** **Job Title - Duty Manager **Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.** **Responsibilities**: The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in...