Site Reliability Engineer, Application Manager
1 week ago
***:**Site Reliability Engineer (Application Manager**
**JOB PURPOSE / SUMMARY**
**He/she shall be responsible for how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity management of services in production.**
*** DUTIES AND RESPONSIBILITIES**
**To provide quality day-to-day production support for OneConnect products (such as eKYC, SLP, Core-banking, etc) for our customers**
**To manage Production issues by responding in a timely manner in accordance to the Service Level Agreements.**
*** Gatekeeper for Change Management through the CI/CD pipeline;**
*** Track incidents and provide regular affected customers to users on request status and progress.**
*** Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement.**
*** Write scripts and suggest automation to improve efficiency/effectiveness of support team.**
*** Provide on-call/on-site support on a rota basis and afterhours/weekend support as needed, covering support and change deployment**
***_._**
*** JOB REQUIREMENTS**
- ** Familiar with database technologies, Bamboo or Jenkins and BitBucket.**:
- ** Possess experience and proficiency in scripting, preferably in Python.**:
- ** Knowledgeable on Java, HTML and JavaScripting.**:
- ** Sound knowledge of banking products.**:
- ** Effective communicator, with the ability to communicate with customers using layman terms.**:
- ** Independent, proactive and demonstrate 'can-do' mentality.**:
- ** Strong team player.**:
- ** Ability to work under pressure and deliver excellent results.
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