Senior IT System Administrator

2 weeks ago

Singapore You Technologies Group Full time

**We Are**

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

We’re looking for a tech-savvy Senior IT System Administrator to join our team and provide IT system setup, technical support, and guidance to our employees.

**You will**:

- Develop and maintain scripts and workflows using Google Apps Script, JIRA automation, Github code, APIs, and automation tools.
- Collaborate with stakeholders from other departments, specially the HR department, to ideate and implement efficient IT solutions and tools for the offices.
- Support Identity and Access Management (IAM) processes, including provisioning, de-provisioning, and privilege reviews, and licenses of all IT tools.
- Support Mobile Device Management (MDM) tools across various operating systems.
- Monitor and troubleshoot automation workflows to ensure seamless operation.
- Manage and maintain business hardware such as laptops, AV equipment, and meeting setups, on platforms such as Teams, Zoom and Google Meet.
- Prepare, monitor and manage quarterly IT budgets; and support procurement processes and management of IT assets.
- Assist in drafting and maintaining IT policies, SOPs, and guidelines.
- Troubleshoot and resolve IT issues reported by internal staff via the ticketing system.
- Collaborate with vendors and service providers to resolve issues (e.g., telecom, Wi-Fi hardware vendors).
- Monitor and optimize office network performance, including security logs and network security measures.
- Work with HR on onboarding and offboarding users, including account setup and hardware provisioning, to ensure a smooth onboarding experience for new hires.
- Train staff on new hardware and software tools.
- Provide support to our users, working across multiple time zones.
- Be available for after-hours on-call support, whenever required.

**You are**:

- Diploma/Bachelor’s degree in Computer Science, Networking, or a related discipline.
- At least 8 years of relevant work experience.
- Strong working knowledge of computer systems, hardware, and software.
- Experience supporting Mac, Windows, and Linux operating systems.
- Hands-on experience with Google Workspace, JIRA, networking protocols (e.g., Ethernet, Wi-Fi, TCP/IP, DNS, DHCP, VPN).
- Ability to troubleshoot hardware and software issues across various environments.
- Strong collaboration, communication, and stakeholder management skills.

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