Administrative Assistant
17 hours ago
BROAD FUNCTION - Provide administrative support for the operation of Ren Ci Integrated Home and Day Care (IHDC) and Senior Care Centre (SCC). - To liaise with clients and clients’ next of kin on matters pertaining to Ren Ci IHDC and SCC.ROLES AND RESPONSIBILITIESADMINISTRATIVE DUTIES - To receive referrals from referral source(s) and prepare them for screening by the Case Manager/ Centre Manager. - To schedule appointments for initial assessment, financial counselling and regular therapy sessions. - To perform counselling explaining to clients and/ or their next of kin regarding the contract of service. - To conduct means testing for patients if required. - To prepare and maintain order of case notes for new admissions and for scheduled therapy sessions. - To process admission and discharge of clients. - To enter client’s attendance into the Centre Based System (CBS) on a daily basis, and update the system as necessary. - To liaise with Operations & Facilities Management (OFM) personnel for transport arrangement for clients if required. - To liaise with the Business Office or Finance personnel for billing matters. - To update the Agency for Integrated Care (AIC) website; CBS and Transport Call Centre (TCC) system as and when necessary. - To perform reception duties, including responding to phone calls and attending to general enquiries. - Carry out other tasks/ projects assigned by the Centre Manager/ Head of Rehabilitation Department.PROFESSIONAL - To communicate to clients/ next of kin and staff in a professional manner. Communication should reflect consideration of socio-cultural values of the patient, family and significant others. - Confidentiality: To maintain absolute confidentiality in matters pertaining to the organization/ departmental/ clients. Confidentiality of the clients’ records is to be maintained at all times in order to maintain privacy of the clients. - Takes responsibility for own learning. - Participates in staff meetings and hospital initiatives. - To liaise with external services, statutory bodies and other VWOs as appropriate.HEALTH AND SAFETY - To know and implement the Health and Safety regulations in Ren Ci Hospital. To work safely at all times, and to actively participate in health and safety programs. - To attend course on Fire Safety as required by the organization. - Be able to take initiative and identify, report and resolve issues that may cause harm to people in the organization. To report all accidents or potential hazards to the reporting officer.
Not Specified
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