Operations Manager
21 hours ago
This role is ideal for individuals with a proven track record in overseeing multi-domain system landscapes, leading cross-functional technical teams, and managing critical operations under regulatory or SLA-bound conditions.Key Responsibilities
Oversee daily operations and long-term planning of enterprise IT systems, ensuring availability, security, and optimal performance across environments.
Implement governance frameworks, ITIL-based best practices, and compliance workflows related to systems operations, data handling, and digital audits.
Analyze operations metrics, system logs, and incident data to drive continuous improvement and proactive capacity planning.
Serve as point of escalation for incident management, root cause analysis, and interdepartmental coordination during critical system events.
Collaborate with internal stakeholders and external solution providers to execute digital transformation and modernization projects.
Ensure timely reporting of KPIs, SLA performance, and risk assessments to senior leadership through interactive dashboards and documentation.**Requirements**:
Bachelor’s degree in Computer Science, Information Systems, Business IT, or related discipline.
Minimum 5 years of experience in IT operations, infrastructure support, or systems governance in a high-demand digital environment.
Strong understanding of systems operations, incident management, cloud platforms, and infrastructure orchestration.
Familiarity with IT service frameworks such as ITIL, COBIT, or ISO/IEC 20000.
Experience working in multi-stakeholder, compliance-sensitive environments involving data security and structured processes.
Strong command of technical documentation, team coordination, and service escalation protocols.
Proficient in tools like ServiceNow, Jira, Confluence, or equivalent ITSM platforms.
Ability to communicate across technical and non-technical stakeholders in multicultural and regional settings.
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