Implementation Specialist Ii

3 days ago

Toa Payoh, Singapore Lumen Full time

**About Lumen**

**The Role**:
Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet SLA and customer expectations. Document all order activity and ensure data integrity in Lumen systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.

**The Main Responsibilities**:
**Essential Job Duties**
- Demonstrate ability to efficiently and accurately process and manage Access Service Requests for one or more Lumen product or access provider
- Process orders according to SLAs, On Time Performance and quality standards
- Manage the assigned queue using time management skills
- Perform other duties as assigned
- Provide technical support for team members

**Behavioral & Technical**:

- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
- Collaborative skills and use a team approach to accomplishing work.
- Use training, M&Ps and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
- Process orders according to SLAs, On Time Performance and quality standards
- Manage the assigned queue using time management skills
- Escalate to a higher level as needed
- Respond to more complex maintenance and troubleshooting requests

**Qualifications**:

- Min 2 years related experience in specific area or equivalent.

**Preferred Qualifications**:

- Experience working in a fast-paced environment and dealing with ambiguity
- Familiarity of Lumen Provisioning Systems and Processes

**What to Expect Next**:
Requisition #: 329372

**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer

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