Coordinator, Air Freight Export Customer Service

2 days ago

Changi, Singapore DSV Full time

Job Req Number: 74004
Time Type: Full Time

**Purpose of Position**

Represent the organization to provide operational advice & expertise in the form of customer service to ensure both internal and external clients’ requirements are fulfilled

**Key Tasks**
- Shipment milestones are promptly updated till the shipment cycle is complete. Example: Following up on POD
- Commercial milestones are promptly updated till the shipment cycle is complete. Example: Accruals, Inter-company Invoices, Profit Share etc. Accrue all relevant costs into respective shipment files
- Follow up on inter-company invoices with respective Destination offices
- Establish and maintain clear customer SOP/WI; Work and Drive the SOP/WI process with inter-department functions to ensure requirements are correctly fulfilled
- Set, provide and maintain reports according to clients’ requirements
- Forge strong partnerships with inter-department functional groups to achieve Department targets
- Ensure timely Job creations
- Check and assign cargo receipts to correct shipment file for self-deliveries
- Provide correct information to ensure Mawb, Hawb and Cargo manifest accuracy at 100%
- Ensure relevant documents and info is timely provided to prevent cargo offload
- Coordinate shipments from start to finish. Example pickup coordination with shipper till flight departure and/or POD
- Ensure relevant customs declaration of all types is complete to meet AED requirement. Example COO, sub-cert etc
- Follow up PRS and set files to “CMP” once cost accrual and billing are done.
- Clear vendors invoice in WebCost timely.
- Follow up payment for shipment under Cash on Delivery.
- Proper checking on the shipping docs in accordance to Dangerous Goods Regulations (DGR)
- Any other job-related tasks as assigned by the superior
- Adherence to the **Code of Conduct policy of the DSV Group**

**Competencies**
- Target Driven
- Positive interpersonal and communication qualities
- Customer Service Oriented
- Good Analytical & Problem Solving skills
- Flexible & dynamic to change
- Strong organizational skills
- Microsoft Office
- Good Team Player

**Experience & Education**
- At least 1 year in a customer service related field is advantageous
- Fresh grads (GCE/ITE/Diploma/Uni) are welcomed to apply
- Educational qualifications can be compensated by working experience

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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