IT Support Engineer

2 weeks ago


Pioneer, Singapore Getronics Full time

**Location: Gul Circle Singapore**

**How will you make an impact?**

**What will you do?**
- Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
- Provide support to Manufacturing, Clean Room, Lab, Office and Warehouse Support.
- To protect the company’s data, tools and information systems.
- Understand and enforces company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
- Maintain system documentation, IT Inventory and change control logs.
- Ensuring new hire are provided with the required hardware on time before the new hire on board.
- Diagnosing PC / Hardware faults and supply solutions as required.
- Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.
- Work with vendors and deliver scope of work or agreement.
- Keeping system documentation up to date including hardware/equipment assignment listing and mobile listing.
- Assisting technical staff in the event of Major incident or critical system failures.
- Contribute to and follow global IT standards, IT security and procedures.
- Work with regional and local IT Teams on global and local IT projects.
- Assist to provide the Annual Operating Plan for the next year IT Expenses. (Who will get replacement Laptop that due after 4 years & 5 years for Desktop)
- Purchasing computers and peripheral from IT Suppliers.
- Occasional travel to the other branches as required.
- Will need to be on call during non-office hours to support 24 x 5 and alternate Saturday production line.
- Other duties as assigned.

**Education**

Bachelor’s degree in IT or equivalent experience.

**Experience**
- 5+ years of IT professionals experience in a fast-paced, MNC company environment.
- Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
- Strong interpersonal, good working attitude and spirit to help users.
- Broad knowledge of hardware, software, desktop support and IT security is required.
- Hand-on Experience in Server Room Support and Client Desktop Support.
- Working experience in Manufacturing environment and on call duty.
- Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
- Mount Cisco Router/Switch/ Dell Server.
- Setup UPS alerts and Server Contingency planning.
- Basic Server OS installation and RAID setup.
- Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.
- Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
- Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to ticket SLA.

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,500.00 - $3,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Desktop support: 1 year (preferred)

Work Location: In person


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