Senior Associate

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION : Senior Associate / Assistant Manager, Projects

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. As a growing organisation, we are looking for dynamic individuals who are passionate about driving group-wide projects and initiatives relating to operational alignment, efficiency and technology adoption in existing senior daycare centres and senior activity centres. You may also be involved in new centres set up and renovation.

You must be an independent self-starter, organized, solution-oriented, have strategic, critical and systems thinking, be able to manage &/or bring clarity on ambiguity and have excellent communication and people skills to act as the bridge between stakeholders and the teams tasked with the actual execution of the project.

You must oversee the interior fit-out projects, ensure the scopes of the project are sound and shall report regularly on the progress of the project works. You must ensure that the projects are staying on track and are within the approved schedule and budget.
- **Project Management**
- Ensure proper project management from project charter to closure
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on time, within scope and meet budgetary objectives
- Make adjustments to project constraints based on financial analysis
- Perform risk management to minimize project risks
- Manage the relationship with the client and all stakeholders
- Report and escalate to management as needed
- Create and maintain comprehensive project documentation
- Perform other related duties as assigned

**Facilities Management**
- Manage the overall services provided and ensure the highest level of efficiency of facilities by performing repairs or contracting maintenance services. Including writing of work scope & specification requirements as needed for tender.
- Oversee and schedule preventive maintenance to mitigate risks and optimize the lifelong cost of equipment.
- Budget and plan for purchasing services and facilities as needed for new and current projects and maintenance.
- Propose and schedule a maintenance plan to ensure that facilities are in good order.
- Maintain and ensure high customer satisfaction level and peace of mind for elderly clients, stakeholders and the public.
- Review, propose and plan for energy efficiency usage and reduction of overall waste in facilities.
- Manage and oversee projects to ensure safety standards and upkeep of regulatory or compliance standards for new and current facilities.
- Monitor the facility upkeep, guarantee safety and quality, and prepare and present reports on the quality of facilities.
- Conduct full field and environmental audits periodically and present reports to business units.
- Manage vendor contractors to ensure the performance is met.
- Manage business units service requests, prepare monthly summary reports and meet the service level agreement standard.
- Facilitate business unit to be onboard with MOHH Preventive Planned Maintenance Regime.

QUALIFICATIONS
- Degree in appropriate field of study
- Min. 5 years’ experience in facilities and project management
- Solid organization skills including attention to detail and multitasking skills
- Excellent people skills - as a team player and in managing multiple internal and external stakeholders
- Excellent written and verbal communication skill
- Strong strategic and critical thinking
- Able to work independently and under pressure
- Able to manage/lead change management
- Knowledge of Workplace Safety & Health and Risk Assessment

OTHER INFORMATION
- Ability to work on weekends / public holiday and late nights whenever required.
- Healthcare background; facility planning an advantage