Retail Manager

2 days ago

Singapore HOUSE OF 28 PTE. LTD. Full time

The Retail Manager is responsible for overseeing the daily operations of the store, driving sales performance, ensuring excellent customer service, and managing the store team. This role plays a key part in achieving business goals, maintaining brand standards, and delivering an exceptional shopping experience.

**Key Responsibilities**

**1. Sales & Business Performance**
- Achieve and exceed sales targets, KPIs, and profitability goals.
- Monitor and analyze sales reports to optimize product mix and identify opportunities for growth.
- Implement action plans to drive sales performance.

**2. Store Operations**
- Oversee smooth daily operations of the store in line with company standards.
- Manage inventory levels, stock replenishment, and loss prevention.
- Ensure compliance with SOPs, policies, and safety regulations.

**3. Customer Experience**
- Deliver excellent customer service standards consistently.
- Handle escalated customer queries and complaints effectively.
- Develop initiatives to enhance customer engagement and loyalty.

**4. People Management**
- Lead, motivate, and supervise the retail team to achieve store goals.
- Recruit, train, and develop staff to maintain high service standards.
- Plan staff schedules, assign duties, and conduct performance appraisals.

**6. Reporting & Administration**
- Prepare and present regular sales, operations, and performance reports.
- Manage store budgets and expenses effectively.
- Ensure compliance with legal, health, and safety standards.

**7. Marketing & Promotions Support**
- Implement and oversee in-store promotions and marketing campaigns.
- Collaborate with the marketing team to drive store traffic and awareness.
- Track promotion effectiveness and recommend enhancements.

**Requirements**:

- Diploma/Degree in Business, Retail Management, or related field.
- Minimum 5 years’ experience in retail management, preferably in fashion
- Proven track record of achieving sales and operational targets.
- Strong leadership, people management, and coaching skills.
- Excellent communication, problem-solving, and customer service skills.
- Strong business acumen with the ability to analyze sales data and market trends.
- Flexibility to work weekends, public holidays, and retail hours.

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