Business Analyst

This role is an outsourced role from an IT Company, providing services to Banking sector.

**Overview**:
To be successful in this role, you should possess the quality of a Business Analyst who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

**Key Area of Responsibilities (KAR)**:

- Conduct detailed business requirement gathering and use case analysis.
- Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
- Map and optimize business processes, assessing feasibility and benefits of proposed solutions.

**Plan and promote user tasks in UAT.**
- Monitor task progress, manage risks and issues, and provide resolution support.
- Collaborate with stakeholders to ensure alignment and success of project goals.
- Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
- UAT issue management (managing tickets) and tracking till solving them
- UAT progress monitoring and reviewing the results
- Regular reporting to Cross Functional PMO and Area PM

**Plan and promote user task in MIGRATION.**
- Planning of migration schedule and control of migration related tasks such as data mapping, data cleansing, etc.
- Conduct a migration rehearsal and list up issues and consider how to handle them
- Monitor the progress of migration and manage issues, working closely with IT and business user members.
- Regular reporting to Cross Functional PMO and Area PM

**Plan and promote user tasks for EUC/RPA/Tools.**
- Planning and Leading User owned EUC/RPA/Tools as an User Task PMO.
- Planning of whole schedule such as Pre-Study/ Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
- Monitor the progress of the user task and manage issues, working closely with IT and business user members.
- Lead development team such as giving instruction, resource management, issue solving.
- Regular reporting to Cross Functional PMO and Area PM

**Plan and promote user tasks in USER SUPPORT.**
- Developing plan of assigned user tasks in the following areas: UAT, Training, Business Rehearsal, Migration, Customer Relation, BCP Creation, Regulation/Procedure Revision
- Progress management of assigned user tasks
- Issue management of assigned user tasks (including other roles (e.g. manage issues raised by developers)
- Regular reporting to Cross Functional PMO and Area PM
- Any other duties related to this role.

**Requirements**:
1. User Task (UAT)
- Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
- Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
- Experience in core banking system projects including accounting system from user side
- Business knowledge in Trade area
- Willingness to undertake travel within the APAC region
- Mindset to not fear challenge / undertake risk

2. User Task (Migration)
- Hands-on experience of migration such as migration planning and implementation. (i.e. Transaction information, Fee Charge table applied to each customer)
- Experience in core banking system projects including accounting system from user side
- Business knowledge in Trade area
- A person who can manage complicated, multiple data without overlooking
- A person who can judge integrity of several plans
- Willingness to undertake travel within the APAC region
- Mindset to not fear challenge / undertake risk

3. User Task (EUC/RPA/Tools)
- Hands-on experience of RPA (UiPath), MS Access, Excel macro development.
- Business knowledge in Trade area
- System implementation experience of CGI
- Willingness to undertake travel within the APAC region

4. User Task (User Support)
- Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Regulation/Procedure Revision
- Experience in supporting big projects like core banking projects or bank industry projects
- Experience in core banking system projects including accounting system from user side
- Business knowledge in Trade area
- Willingness to undertake travel within the APAC region

5. Others
- Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork skills.
- Ability to work independently and collaborate in a team environment.
- Strong organizational and time management skills.
- Certification in business analysis (e.g., CBAP, PMI-PBA) is advantageous.
- Strong communication and interpersonal skills to engage with stakeholders effectively.
- Willingness to travel within the APAC region as required