Senior Engineer

5 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Actively participate in implementing the new IDAM (SailPoint) tool for all Singtel Applications.
- Ensure that the new IDAM tool architecture is designed with security best practices.
- Work closely with the Operations team to perform Root Cause Analysis and Problem Management in day-to-day management of IDAM tool.
- Perform the role of Subject Matter Expert for complex issues related to IDAM.
- Close collaboration with Operation teams for performing daily service monitoring, verifying the security, integrity, and availability of IDAM infrastructure.
- Ensure Identity and Access management comply with Singtel policies, standards and operational guidelines.
- Maintain system documentation for domain technologies, including installation, configuration, and appropriate SOPs.
- Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the IDAM system.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Take pro-active approach in mitigating all the operational issues together with the Operation team.
- Manage customer satisfaction through effectively communicating and managing customer expectations.
- Continuously driving process improvements related to IDAM areas.
- Close collaboration with AD architect and team where necessary for continuous Service improvements.
- Ensure that the Operational SLAs are met as per the guidelines.
- Drive and Manage change management activities pertaining to Identity and Access Management.
- Collaborate and co-creation with other Singtel entities in IDAM domain.
- Continuously strive for simplifying request management and fulfillment
- Think always from the security / audit perspective and take actions accordingly related to IDAM.

**Requirements:
- At least 8 years of experience working with Identity and Access Management technologies.
- Expert knowledge in administering Modern identity and Access Management tool. (ex, SailPoint, OKTA)
- Expert knowledge of Active Directory LDAP protocol.
- Experience in IDAM connectors (Azure, O365, Database, Web Service, Active Directory, Exchange, Flat file etc) and development experience in custom connector development
- Experience in handling lifecycle management of user in a maintenance environment. Working with incidents, incident management etc.
- Well versed with provisioning de-provisioning using RBAC, SSO access control, SoD violation, compliance requirements related to access & privileges
- Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
- Knowledge on SaaS, IaaS, and PaaS components.
- Expert in Identity and Access Management Operational issues and must have demonstrated problem solving capabilities.
- Must have sound expertise in providing operational consultation to the team.
- Sound knowledge in ITIL framework.
- Expert knowledge of Modern IDAM tool. Preferred SailPoint.
- Exposure to JAVA, java scripting, J2EE development - a plus
- Good knowledge of REST / SOAP API methodologies.

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